You can recover your password HERE. You must only indicate your email address and you will receive a new password.
I have sign in, how can I change my datas?
Log in HERE. You could change your personal information and addresses. Don´t forget to keep changes.
I do not want to receive more emails, what can I do?
Click unsuscribe in the last email received. You can also send as an email and we will unsuscribe you.
What does prices include?
Prices shown are final prices but they don´t include shipping costs. Shipping costs are automatically calculated and the Customer must accept them before the end of the purchase.
How can I pay my purchase?
You can pay by Paypal, Credit or debit card, Cash on delivery, Wire transfer and you can also pay it when you pick it up in our store.
When is the payment performed?
When you choose to pay with Credit or debit card, Wire transfer or Paypal you pay in advanced.
If you choose to pay COD or by Store pick up, you pay when the order is delivered.
I can not pay with credit or debit card, what can I do?
We have a secure payment system that prevents fraudulent use of cards, so that you to use your card at our online shop, you must first link your mobile phone number to the card, so you can receive a code to complete your payment correctly. To associate your mobile phone number to your card, you should only request your bank.
If your mobile phone number is associate to your credir or debit card but you can´t perform the payment, please check that it has enough credit and that it is not expired. If everything is right and you can´t pay, please contact us by email or by phone 9126.96.36.199 o 626.861.450.
Is it possible that I don´t receive a product that I bought?
Spaciobiker will do its best to serve all the items ordered by the Customer, but and in certain cases and dute to causes hardly controllable by Spaciobiker, such as broken stock from the manufacturer or a discontinued item, it is not possible to serve any of the items ordered by the Customer.
In this case,we will contact youto decidewhether to changethe ordered productorto cancelyour order, obtaininga refundof the full amountifyou have paidin advance.
Does Spaciobiker perform international shipments?
Yes, we ship worldwide.
When will I receive my purchase?
Allproductsindicate in their descriptiontheshippingdeadline, ranging fromthecustomer orderuntil itleaves our warehouse.Sinceleaves our warehouseuntil delivery tothe address,thedeadline for deliverydepends on the destination:
- Peninsular Spain and peninsular Portugal: 2 working days.
- Rest of Spain: 7 working days plus aditional time in customs, if it apply.
- European Union: 7 working days.
- Rest of the world: depends on destination.
Where will I receive my purchase?
You will receive it in the address indicated when you place your order.
You can choose a delivery address different from the billing address. This is usefulin cases whereyou want to makea gift,if youspendmore timeat workthan at homeor if youspend some timeaway from your usualresidence.
You canpick up your orderat our offline store.When we have it prepared, we will informyou byemail soyou can pick it upwhen you desire.
How much are shipping costs?
Shipping costsare variable anddepend on the delivery address,weight andvolume of thepurchase.
I don´t receive my order, what can I do?
Once inyour account, enter"Order history anddetails", select theorderandseethe details.If you have anyfurther questions,contact us by email or telephone9188.8.131.52or626 861 450.
CHANGES AND RETURNS
I am not satisfied with my order, can I exchange or return it?
Of course. You must only meet the terms and conditions established in Returns.
No, the Gift Card does not expiry. You can perform your purchase when you desire and the remaining amount is kept.
I have a voucher, how can I apply it?
Discountcodes must be usedwhenchecking outintheshopping cart.When you enterthe discount code, itwill be applieddirectlyto yourpurchase.You have to take intoaccountsomediscountcodesare not cumulativeand may cancelled some discounts you had beforeentering the code.
You can createa Wishlistto keep the productsyou like best.Justenteryour accountand add to your Wishlistthe products you wish from the data sheet .
You can consult your W ishlist in the web link above " My wishlist " . From your W ishlist, you will also have a direct link to buy all the products you saved.
And you can share this list with anyone you wish ! Just click "Send my wishlist" and you could send it to the desired email address.